Voice Operations Engineer Job at Hire it People, Inc, Pennington, NJ

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  • Hire it People, Inc
  • Pennington, NJ

Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Details:

  • Technical Support with Service Now or Remedy ticketing system.

Key Areas of Expertise:

  • MS Teams Voice
  • Cisco Enterprise Voice or Avaya Contact Center or Ribbon Transport
  • 5 to 7 years of voice technology experience
  • Service Now or Ticketing System
  • Previous knowledge and work experience across the Bank is helpful.

Detailed Job Description:

  • Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice.  Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport—including external carrier.
  • Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services
  • Should understand and be able to support MS Teams, Avaya, Cisco, Ribbon and similar.
  • Additionally, the candidate will perform an operations technical role, including guiding technical recovery of Voice in house systems as well as Carrier engagements and escalation.
  • Duties will include provisioning, testing and repair Voice Operations Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911.  Nice Recording provisioning a “plus”.
  • Position serves weekly “on call” with other team members on a rotational basis.
  • MS Teams Voice experience.
  • MS Teams interoperability with Core Voice services.
  • Between 5- and 7-years’ experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues.
  • Leadership and Communication on outages, including reporting change related incidents.
  • Incident and change activities in the core voice production environment.
  • Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation.
  • Experience with Remedy, opening and updating Incident Tickets.
  • Experience with Change and Problem ticket management.
  • Time management skills, high productivity.

Job Tags

Contract work, Work experience placement,

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