Qualifications
High school diploma or the equivalent.
Licenses
Driver's License
Sales License
Other Licenses
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Aptitude for retail selling to the general public * Ability to accompany customers to examine vehicles on the lot * Ability to explain and demonstrate equipment on vehicle *
Physical Requirements
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
on a regular basis
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Know departmental and personal sales objectives
Develop a plan to accomplish daily, monthly, and annual objectives.
Use all reasonable methods of prospecting for customers.
Greet walk-in customers and record their name, address and phone number.
Determine each customer's vehicle needs by asking questions and listening.
Demonstrate and test drive vehicles.
Verify that customers are qualified for their wants, needs, and ability to buy.
Write complete sales orders; secure deposits and process paperwork in accordance with prescribed dealership policies.Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Prepare credit applications with accurate information; any misrepresentation can be cause for dismissal.
Close deals in a professional manner.
Refer all customers to finance and insurance manager.
Perform pre-delivery inspection and road test before delivery to customer.
Make delivery of vehicle, explaining warranty, maintenance schedules and demonstration of equipment.
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Attend sales meetings and training sessions.
Continually study vehicle specifications to improve product knowledge.
Use the Vehicle Locator System effectively and efficiently.
Understand the terminology of the automobile business and keep abreast of technological changes in the product.
Become familiar with competitive products, including equipment, prices, models, series, and trading practices.
Know and understand the federal, state and local laws, which govern retail auto sales.
Prepare used car appraisal slips (FILLED OUT COMPLETELY FOR USED CAR MANAGER APPRAISAL).
***Purchase or assumption of payment of any customer's vehicle that comes to our dealership without approval from Management will be grounds for termination.
***Any Sexual Harassment or Advances made towards fellow employees or customers will not be tolerated.
***Any unauthorized loaning of company vehicles or allowing customers to test drive vehicle overnight without management approval will be grounds for disciplinary action.
NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
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