Job Description
Description
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized, but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behavior's that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com
About the Role:
As a pivotal leader in this national, Senior Director, Solution Engineering role, you will spearhead Sitecore America Solution Engineering initiatives, guiding a tenured, dynamic team of Solutions Engineers and Solutions Architects. Your mission will be to craft and deliver cutting-edge solutions that effectively illustrate the value of Sitecore’s solutions to potential clients and existing customers. This position reports directly to the Global VP Solutions Engineering.
In this role, you will be responsible for overseeing our America field segment SE teams, managing leaders who oversee the West, East, Net New segments and our Product Specialist team, providing strategic direction to these teams. Day to day responsibilities include:
- Collaborate with regional sales and marketing leaders to building a thoughtful GTM strategy for our cross-segment SE teams.
- Drive Strategic Initiatives that drive organizational improvement and alignment
- Participate in Top of the Funnel initiatives such as marketing webinars, speaking engagements etc.
- Drive excellence in the middle of the funnel execution from Discovery through Validation.
- Participate in deals (big and small; because some big business starts small) and provide executive leadership.
- Be the voice of sales and drive thoughtful discussion and analysis on wins and losses.
- Work with the product organizations on identifying key gaps and make data driven recommendations.
- Design organizational OKRs to align with Sales strategy and Revenue goals.
- Lead the organization through quarterly performance check ins and annual performance reviews.
- Be a Diversity and Inclusion champion and create opportunities for under-represented minority groups.
- Build a culture grounded in humility, empathy, and execution excellence.
- This role will also partner with the President of Sales for the America and provide strategic insights into pipeline health, team performance and win rates. The successful candidate will lean in when needed and participate in/lead initiatives outside of the Solution Engineering charter.
What You’ll Do:
- Team Leadership & Mentoring: Lead and inspire a high-achieving team of Solutions Engineers and Solutions Architects, driving excellence and fostering a collaborative environment. You will have three front line managers representing ~20 individual contributors reporting to you as well as several Solution Architects.
- Strategic Planning: Partner with the executive team to develop and implement pre-sales strategies that align with Sitecore’s broader business goals.
- Solution Development: Oversee the creation of standardized demos, proof of concepts (POCs), and Centers of Excellence that showcase Sitecore’s innovative solutions.
- Customer Engagement: Engage directly with key clients to understand their needs, tailoring pre-sales activities to address their specific challenges and objectives.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success teams to ensure cohesive go-to-market strategies and alignment.
- Product Insight: Stay informed about product developments and updates, integrating this knowledge into pre-sales activities to highlight Sitecore’s evolving offerings.
What You Need to Succeed:
- Strategic Visionary: A seasoned leader with a proven track record in guiding pre-sales teams. Your strategic vision and hands-on approach ensure that pre-sales initiatives are effectively aligned with business objectives.
- Technical Expertise: Possess a solid technical foundation and experience in programming, enabling you to lead your team in creating impactful and standardized demonstrations of our products' capabilities.
- Business Acumen: Demonstrated ability to translate technical features into compelling business value, navigating market trends and customer needs to drive global pre-sales success.
- Adaptable & Insightful: Proactive in anticipating industry changes and implementing necessary adjustments. Your adaptability ensures that pre-sales efforts remain at the forefront of industry advancements.
- Decisive Agility: Thrive in dynamic environments, making agile decisions to keep pre-sales strategies effective and responsive to evolving market conditions.
- Commitment to Excellence: Dedicated to continuous improvement and optimization of pre-sales programs. Your commitment to staying informed about industry advancements drives program efficiency and impact.
- Proven Mentor: Demonstrated ability to develop both individual contributors and front line managers to improve execution in their current role and advance along a career path.
- Ability to focus on results while working independently when given a broad direction and desired results.
- Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams.
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues.
- Willingness to travel up to 75% of the time.
Additional Skills That Could Set You Apart:
- Educational Background: Bachelors Degree (preferred but not required), or equivalent experience.
- Leadership Experience: Proven experience in a leadership role within pre-sales, with a focus on managing Solutions Engineers and Solutions Architects.
- Industry Knowledge: Experience in the MarTech sector and a strong ability to keep up with industry trends.
- Technical Skills: Aptitude for understanding web technologies. Broad understanding of enterprise information technologies. Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies, specifically AI tools and capabilities.
- Business Acumen: Ability to speak the language of C-level executives and relate technical / operational challenges to top level business issues. Ability to teach those skills to the broader team as part of their career development.
- Customer Relationship Management: Demonstrated success in building and maintaining strong customer relationships.
- Analyst and Partner Relationship Management: Demonstrated success in supporting and maintaining analyst and partner relationship management.
- Experience selling DAM, CMP, CMS, Search, Personalization and CDP solutions, in a SaaS environment, preferred but not required.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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