Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Under the direction of the Chief of the Production Services Division (PSD), the Information Technology (IT) Manager II will provide leadership and operational oversight for the Enterprise Application Operations & Incident Management Section. The incumbent will oversee and coordinate the activities of three key functional groups: the Incident Monitoring and Support Group, the Operation Support Group, and the Application Operations Support Group.

These groups are responsible for maintaining enterprise-wide IT service stability, proactively identifying and resolving system issues, and ensuring the seamless operation of business-critical applications. The manager will lead the planning, prioritization, and execution of tasks necessary to maintain consistent and efficient IT operations.

This position requires active oversight of operational environment, ensuring continuous monitoring, rapid response, and resolution of system incidents to avoid service disruptions. The incumbent will develop and enforce protocols that support uninterrupted operations during non-business hours, including nights, weekends, and holidays.

As a senior member of the Information Technology Branch (ITB) leadership team, the IT Manager II will collaborate with executives, program managers, technical leads, and external partners to improve IT governance, develop and refine operational policies, and drive service excellence. The incumbent will also play a key role in enterprise-wide modernization efforts, systems integration initiatives, and policy-driven process improvements.

In alignment with ITB's cultural values, the incumbent will promote a customer-focused service approach by fostering a collaborative team environment, delivering constructive feedback, and supporting continuous improvement efforts across the branch.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

This position is located at 800 Capitol Mall in the heart of downtown Sacramento. Benefits of working at this location include:

• Close to major freeways, light rail, and transit stops
• Enclosed bicycle parking
• Close to downtown shopping and restaurants
• Close to the Golden1 Center

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Standard Office Environment at 800 Capitol Mall, Sacramento CA 95814.

Special Requirements

It is strongly  encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Information Technology Manager II Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in Leading Multi-Disciplinary IT Teams.
• Experience in Cross-Functional Collaboration and Stakeholder Engagement.
• Proficiency in IT Service Management Expertise.
• Proficiency in Incident Monitoring and Operational Support Tools.
• Experience in Automation and Process Optimization Technologies.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required.  The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a résumés or cover letter. 

The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page, and must include a response to the statement(s) below, including specific examples:

Please restate the questions with your response.

1. Describe your experience in overseeing daily IT operations across multiple teams. How have you optimized workflows, managed resources (staffing, budget, and tools), and aligned IT operations with organizational priorities?
2. Provide an example of how you led the response to a high-impact IT incident. What strategies did you implement to ensure timely resolution, root cause identification, and future prevention?

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statement(s) above may not receive further consideration and may be excluded from the hiring process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Night shift,

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