Job Description

SBHC (Program) Supervisor

Location:

257 Beach 17th Street, Far Rockaway, NY 11691

Hours:

Full Time

Sunday -Thursday 8:30 AM - 4:30 PM

The Program Supervisor ensures the smooth operation of the School Based Health Center. In addition to general oversight of the department, the Program Supervisor oversees a team of administrative staff, managing performance, analyzing staffing needs and supporting the hiring of additional staff members. Additionally, the Program Supervisor plays a critical role in scheduling across the practice, responding to staff and patient inquiries, ensuring appropriate documentation and record keeping, and providing support to the Behavioral Health Administrator when necessary. Utilizing a lens of efficiency and customer service in all aspects of care delivery, the Program Supervisor is focused on delivering a patient experience which meets Premium Health’s standards of CARE: Compassion, Agility, Respect and Excellence.

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Time Commitment:

Full Time,

Sunday -Thursday 8:30 AM - 4:30 PM

Responsibilities:

• Greeting, and directing patients including small children, adolescents, and their families as they arrive onsite

• Ensuring proper documentation and record keeping to meet state and SBHC requirements for all patients

• Scheduling and tracking of clinician appointments using EHRs and other software, ensuring that all providers are at capacity

• Managing provider schedules and timecards

• Engaging with primary care physicians on a regular basis to ensure seamless coordination of patient care

• Ordering and stocking library of psychometric questionnaires, office, and therapy supplies, as well as other administrative duties

• Supervision of administrative staff, including receptionists, front desk personnel and behavioral health coordinators

• Monitoring and assisting staff with their day-to-day activities including clinic and physician scheduling, answering incoming phone calls and addressing patient concerns and inquiries, along with strict adherences to department service standards

• Reviewing staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment, at the right time, with the right provider

• Maintaining high quality of customer service and data integrity in the management of patient calls

• Conducting staffing analysis on an ongoing basis to proactively identify staffing needs and drive the procurement of additional employees for the department

• Maintain open communication with the school administration/faculty at Darchei Torah

• Assisting in the preparation of monthly, quarterly, and year end reporting

• Assisting in the creation of training materials and scheduling guidelines, along with continued training of staff with scheduling appointments

• Assisting in planning, monitoring and/or managing departmental budget

• Coordinating and scheduling community outreach and community health education events and programs including workshops and group therapy offerings

• Tracking and maintaining department-wide metrics and patient information, and maintaining contact/referral resources for the department

• Taking a solutions-approach to improvement of the patient experience and optimization of operations across the department

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Requirements:

• High school diploma or GED, required

• Bachelor’s degree in health care administration or related field is preferred

• 1-3 years of professional experience in health administration or a related role

• 1 year health care management experience is preferred

• Possesses the capacity and initiative to operate independently, taking ownership and responsibility for daily management and following-through on assignments with little prompting or supervision.

• Compassionate and willing to go above and beyond to provide a patient experience that meet individual’s and families’ unique needs

• Strong leadership skills

• Excellent communication and interpersonal skills

• Highly organized, ability to manage multiple projects, and skilled in time management and task prioritization

• Excellent teamwork and collaboration skills

• Positive, flexible disposition

• Strong analytical and problem-solving skills

• Maximum attention to detail

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Compensation:

$60,000-$65,000, commensurate with experience

Benefits:

• Public Service Loan Forgiveness (PSLF), NHSC Loan Repayment Program

• Paid Time Off

• Medical, Dental, Vision and Life coverage with NonStop Wellness (MERP)

• 403(b) Retirement Plans with employer matching

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