Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese) This position will require employees to do permanent night shift Overview of CSS Role: CSS represents the...
...Medication Aide/Caregiver: Night shift 10pm to 6am Timberhill Place: ~ Timberhill Place 989 NW Spruce Avenue Corvallis Oregon 97330. Job Position: Medication Aide/Caregiver (Full-Time). Looking for a Med aide/Caregiver to work in an assisted living community...
...looking good and running great, our shops can get you out on the road quickly at an affordable price. The Manager in Training (MIT) is responsible for the overall store performance both financial and operational by establishing and maintaining guest services, overseeing...
...experience? Heres your chance to do just that, in a role with unlimited career growth and opportunities! Were hiring full-time Baristas to be the perfect blend to our team. Youll prepare specialty drinks, assist with food preparation, and receive orders and payments...
...Expert Graphic/UI-UX Designer High-Impact E-commerce Role Location: Onsite Type: Contract with Full-Time Potential Working Hours... ...sell benefits, not just features Youll own the visual experience of our key campaigns, working closely with our marketing...