Job Description

Salary Range: $110,000-$145,000

Job Posting End Date: September 30, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• A strong background and demonstrated proficiency in Global Crisis Management, Business Continuity, Cyber Security, Third-Party Risk Management and best practices
• Strong understanding of operational resilience, assessing operational risk and best practices

• Strong technical understanding and ability to effectively communicate technical information
• Strong organizational skills with the ability to manage simultaneous high-pressure activities
• Strong communication, effective writing, critical thinking and engagement skills
• Strong leadership experience and qualities, good team building and collaboration experience
• A background leading/facilitating tabletop exercises and developing After-Action Reports
• Proficient understanding of industry related standards such as ISO 22301 or NFPA 1600

Education & Experience Required

• Bachelor's Degree Business Administration, Risk Management, Information Security, Information Systems, Cyber Security, Computer Science or related field
• 6+ years of relevant crisis management or related work experience
• Strong technical aptitude and knowledge of current industry trends, technical recovery strategies, incident response, crisis simulations, and regulatory requirements

Or an equivalent combination of education and experience

Education & Experience Preferred

• Certification One or more of the following: CBCP, MBCP, CCRP, CTPRP, CTPRA, CISSP, CRISC

Principal Duties & Responsibilities

• Maintain and support the Global Crisis Management Framework to establish and continuously refine, advance and mature the enterprise-wide crisis coordinated responses across all business, IT, cyber resilience and third party
• Act as the central crisis coordinator, ensuring a structured response to incidents
• Work with senior leadership and governing committees to establish and maintain an effective crisis governance reporting model
• Develop and maintain annual automated training across the organization to ensure understanding and effective response for crisis events
• Collaborate with stakeholders to ensure emergency response plans are maintained and exercised annually
• Design & conduct crisis simulations, tabletop exercises, war games, and stress tests to validate response plans
• Ensure compliance with crisis management regulatory requirements (e.g., OCC, PRA, Basel, FFIEC)
• Develop communication protocols for internal stakeholders, customers, and regulators during crisis events
• Ensure post-incident reviews are conducted, identifying lessons learned and updating response plans
• Ensure vendors and platforms for crisis communication are maintained to establish the appropriate parameter settings that meet leadership expectations
• Maintains procedures for on-call team as well as assists in maintaining the on-call rotation schedule and calendar
• Participates in Technology Major Incident calls to determine if an escalation is needed
• Performs other duties as required

Total Rewards

The salary range for this job is $110,000 to $145,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

#DICE

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