Job Description

This position is posted by Jobgether on behalf of Persefoni AI, Inc. We are currently looking for a Customer Success Manager in United States.

We are seeking a proactive and experienced Customer Success Manager to guide organizations through their sustainability and carbon management initiatives. In this role, you will drive customer engagement, adoption, and success across diverse teams while fostering long-term relationships. You will act as the primary point of contact for customers, providing technical guidance, strategic insights, and hands-on support to ensure they maximize the value of sustainability software and solutions. This position offers the opportunity to collaborate with cross-functional teams, influence customer outcomes, and contribute to continuous improvement processes in a remote-first, fast-paced environment. The ideal candidate is passionate about sustainability, thrives in dynamic settings, and excels at problem-solving and customer advocacy.

Accountabilities:

• Lead the successful onboarding and adoption of sustainability and carbon management solutions to help customers achieve business and environmental objectives.
• Serve as the primary customer liaison, ensuring clear communication across all stakeholder levels.
• Provide coaching, training, and support to increase product adoption and proficiency.
• Identify and manage customer risks, proactively developing resolution strategies.
• Recognize high-performing customers and transform them into advocates through case studies, reference calls, webinars, and feedback initiatives.
• Collaborate with Sales, Product, Engineering, Marketing, and Executive teams to identify expansion and renewal opportunities.
• Guide customers on improving data quality, automating workflows, and interpreting sustainability insights.
• Stay current on product updates, new modules, and roadmap developments to advise customers effectively.

Requirements

• Experience in Customer Success, Account Management, or a related SaaS role.
• Familiarity with ESG performance, sustainability management, or environmental consulting is a plus.
• Comfortable working in a fast-paced, global team environment.
• Ability to interact with various levels of seniority, including C-level, Director, Manager, and Analyst stakeholders.
• Skilled in technical training, adoption facilitation, and navigating challenging customer conversations.
• Experience with Customer Success Software (e.g., ChurnZero, Gainsight) is advantageous.
• Strong communication, problem-solving, and organizational skills.
• Passion for sustainability and commitment to helping customers achieve measurable impact.

Benefits

• Competitive salary (dependent on skills, experience, and location)
• Generous paid time off policy
• 401(k) plan with company match
• Comprehensive health, dental, and vision insurance
• Disability and life insurance coverage
• Equity incentive plan
• Fully remote within the US (with some travel for team meetings as needed)
• Inclusive, diverse, and collaborative work environment

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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