Job Description

Manulife Contact Center is looking for **Customer Service Representatives** who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. **Position Responsibilities** + Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns + Deliver excellent customer service by accurately and efficiently answering customer inquiries and request + Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources + Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary + Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats **Required Qualifications:** + **EXPERIENCE:** Preferably with call center experience (international voice). Open to SHS, HS, or college undergraduate with at least 2 years of international voice account experience. + **EDUCATION:** Completed 2 years in College, Associate Degree, or Bachelor's Degree + **SCHEDULE:** Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) + **HYBRID WORK ARRANGEMENT:** Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City ​ **Preferred Qualifications:** + Excellent English communication skills (spoken and writing) + Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) + Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem + Minimum keyboarding skills of at least 35 words per minute + Ability to multi-task and navigate multiple applications at the same time. **_When you join our team:_** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. **宏利金融有限公司是全球** 领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问 人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com) . **宏利是平等機會僱主** 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com 。 **Working Arrangement** 混合办公

Job Tags

Full time, Contract work, Flexible hours, Weekend work,

Similar Jobs