Job Description

Client Servicing Manager Division Operations- Private Bank

WHAT IS THE OPPORTUNITY?

Incumbents in this position act strategically to guide the Private Bank management team on client servicing, operational risk management and compliance matters. Works with the management team to incorporate client service and operational integrity into all aspects of the lending unit delivery channel. Directs and manages the operational staff of a large Private Banking division. Manages risk associated with the operational aspects of client relationships and their business transactions. Monitors and maintains operations procedures for compliance to bank policies and industry regulations. Acts a primary liaison representing the Private Bank units in all matters affecting operations, risk management and regulatory compliance, including the development of new policies, procedures, products and services. Identifies operational training needs and assists in curriculum development and delivery. Works with the internal audit department to develop and coordinate lending unit audit processes. Serves as an escalation point as needed for operational, regulatory or risk issues and investigations. Ensures that relationship reviews are conducted in accordance with BSA program requirements. Complies fully with all bank operations policies and procedures as well as all regulatory requirements. (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)

What you will do

• Plays a key role as mentor and coach to operational staff, providing operational guidance and direction; ensures CNB policies and procedures are integrated and institutionalized especially as new colleagues join CNB; assists in the development of new operations supervisors/managers.
• Provides oversight through periodic consultative reviews of operational practices in assigned unit(s) and reports results to management.
• Identifies operational strengths and weaknesses and assists with development and implementation of plans to improve deficiencies; provides objective evaluation of unit’s operational performance and integrity and mitigation of operational risk.
• Acts as a conduit for identifying and recommending improvements to operational policies and procedures; develops and enforces appropriate policies and procedure changes and must be able to convince management and their subordinates to adhere to them.
• Serves as escalation point for operational, regulatory and/or risk issues and investigations.
• Appropriately reviews and approves large and complex transactions and requests, as needed; has the same approval limits for overdraft, immediate credit, and wire transfer authority as Team Leaders, Regional Banking Managers, and Senior Vice Presidents.
• Assists management team in preparation for Audit exit meetings, audit responses and post audit follow up.
• Keeps abreast of bank and industry initiatives and best practices in operational and regulatory matters.
• Primary liaison representing line units in all matters affecting operations, risk management and regulatory compliance.
• Conducts quarterly regional operations management meetings. Participates in Private Bank and Consumer Bank Management meetings regularly; represents Client Servicing at Private Bank and Consumer Bank management team meetings and other ad hoc events.
• Participates as a key member of project teams, particularly as related to acquisitions, unit openings, closings or consolidations, product management, and other unit projects; represents line units in bank-wide operational and risk-related committees and/or task forces.
• Provides feedback regarding colleague performance as necessary; participates in colleague counseling as appropriate.
• Works with Audit, Corporate Security, Compliance and other support units, coordinating the development and implementation of operational policies and procedures throughout the Private Bank unit.

Must-Have*

• Minimum 10 years of experience in banking or related fields.
• Minimum 5 years management experience in bank operations/client servicing. 

Skills and Knowledge

• Demonstrated comprehensive knowledge of branch operations, client relationship and risk management;
• working knowledge of bank back office processes and systems.
• Thorough understanding of applicable laws and banking regulations.
• Leadership skills and the ability to mentor and develop managers and supervisors.
• Excellent communication skills with all levels of management.
• Computer literate with proficiency in MS Outlook, Word, Excel, PowerPoint and Access

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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