Job Description

Purpose – Job Summary:

Manages the operations of the area assigned apartment communities (ranging from 280 to 440 units). Primary responsibilities include supervising staff performance; marketing the property, leasing, and collections to generate revenue; resident relations, and high-end customer service to manage resident retention and satisfaction. Administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and control expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety. This person is responsible for all aspects of the community and its overall operational activities.

Essential Duties and Responsibilities: (Not listed in order of importance. Other duties may be assigned.)

• Conduct property visits, engage associates, coach, and/or fill in for Resident Managers, facilitate action planning to improve property performance, or address performance needs.

• Develop a sound understanding of the properties’ budget and capital planning, provides input and strategic direction on the properties’ business plan, execute, and adhere to the financial planning of the company.

• Create an environment of cooperation, enthusiasm, and professionalism among staff members.

• Analyze market conditions, occupancy trends, and competitive pricing with the ability to make sound suggestions for adjustments to market rents, resident retention programs, and rates, as well as leasing incentives.

• Ensure compliance with management company personnel, operations policy and procedures, and company standards.

• Manage lease administration, including preparation of rental leases, move-in inspections, and monitoring vacancy reports.

• Practice sound financial reporting, which includes expense budgeting and reporting, revenue forecast, and local market competitive analysis.

• Prepare and monitor a marketing plan and all advertising.

• Plan, promote, and implement an effective resident retention program.

• Achieve budget goals regarding occupancy, expenses, and NOI.

Requirements:

• 3+ years of related property management in the multifamily industry. Class A property experience is required.

• A minimum of an associate’s degree is required.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Analytically minded with the capability to use intuition and experience to complement data.

• Ability to review, understand, and report financial information.

• Excellent interpersonal communication skills, including the ability to motivate and lead a team.

• Able to multitask and meet deadlines in a timely and organized manner.

• Must be able to tour the community with potential residents, which includes walking, standing, sitting, and climbing stairs. Must occasionally be able to lift up to 10 lbs.

• Ability to drive when needed. A valid driver’s license and proof of liability insurance are required.

Competencies:

Analytical - Uses intuition and experience to complement data.

Problem Solving - Gathers and analyzes information skillfully.

Customer Service - Responds promptly to customer needs; Meets commitments.

Teamwork - Able to build morale and group commitments to goals and objectives.

Written Communication-Writes clearly and informatively; Able to read and interpret written information.

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